Det365 Terms and Conditions

Det365 (referred to herein as the "Platform", "we", or "the Company") is an internationally licensed online gaming platform operating primarily for users in Bangladesh. These Terms and Conditions ("Terms") apply to the use of the det365 website, mobile application, and all related services.

By visiting the det365 website, creating an account, or using any of our services, you agree to these Terms, our Privacy Policy and Responsible Gaming Policy you agree to abide by. These terms are drawn up in accordance with Bangladeshi law and the guidelines of the platform's licensing authority.

We reserve the right to update these Terms from time to time. You will be notified of any changes via the platform and by email. Continued use of the site after any changes will be taken as your acceptance of the updated Terms.

The following requirements must be met to open an account on det365:

• You must be at least 18 years of age.
• You must provide accurate and complete personal information.
• Each individual may register one account only.
• The account is for your personal use only.
• You are responsible for keeping your account password confidential.

• Accounts may not be opened on behalf of or as a representative of another person.
• Registering with false or someone else's information is strictly prohibited.
• No individual may operate more than one account.

If multiple accounts are found to be operated from the same device, IP address, or payment method, all associated accounts will be terminated and deposited funds may be forfeited.

As a responsible platform, det365 verifies the identity of all users. KYC (Know Your Customer) verification is mandatory before withdrawals are processed and for high-value transactions.

Required Documents:

• A clear copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method used (account must match the registered bKash/Nagad number).
• Selfie or video verification may be required.

Failure to cooperate with the verification process or submission of false documents will result in account suspension or permanent closure.

The following rules apply to all deposits made on det365. All deposits are processed through secure, encrypted channels.

• There are no hidden charges on deposits; however, your bank or mobile banking provider may apply their own fees.
• Deposits must be made from a payment method registered in your own name.
• Deposits made through third parties are strictly prohibited.

The following rules apply when withdrawing winnings from det365. We always aim to process withdrawals as quickly as possible.

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is BDT 500.
• Winnings derived from a bonus require the wagering requirement to be met before a withdrawal can be made.

Withdrawals via bKash and Nagad are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Delays can occasionally occur due to verification issues — during those times, our support team is available around the clock to assist you.

Det365 bonus offers are provided under specific terms and conditions. Accepting a bonus means you agree to these terms.

Welcome Bonus: New members receive a set bonus on their first deposit. A wagering requirement of 10–30x typically applies, meaning you must wager the bonus amount multiplied by the specified figure before a withdrawal can be made.

• Every promotion has its own validity period — once expired, the bonus is automatically cancelled.
• Multiple bonuses may not be used simultaneously unless explicitly permitted.
• det365 reserves the right to cancel a bonus if abuse is suspected.
• Some games do not contribute fully — or at all — toward bonus wagering requirements. Please check the details of each individual offer.

Det365 reserves the right to modify, suspend, or cancel any bonus offer at any time. For current offers, Winners Page View.

All games on det365 operate using internationally recognised RNG (Random Number Generator) technology, ensuring every outcome is completely fair and not predetermined.

• The RTP (Return to Player) rate for each game is publicly disclosed.
• Live Casino games are streamed in real time and hosted by real dealers.
• If a game is interrupted due to a technical issue, the wagered amount will be refunded.
• All game results are recorded and can be reviewed in the event of a dispute.

Any dispute regarding the outcome of a game must be raised with our support team within 72 hours. A decision will be made following review.

The following activities are strictly prohibited on the det365 platform. Violations may result in account termination and legal action.

• Use of bots, automated software, or any kind of cheat tool.
• Attempting to collect bonuses using multiple accounts (bonus abuse).
• Unauthorised access to another user's account or any attempt to hack.
• Money laundering or use of illegally obtained funds.
• Harassment or misconduct toward other players.
• Exploiting technical glitches or errors on the platform to gain an unfair advantage.
• Filing chargebacks or fraudulent payment disputes against the platform.

Det365 may suspend or close any account without prior notice in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Providing false or incomplete information.
• Failure or refusal to complete KYC verification.
• Account inactive for an extended period (12 months or more).
• Court orders or requests from law enforcement agencies.

Users may request account closure at any time. You will be given the opportunity to withdraw your verified balance before the account is closed; however, balances may be forfeited if a rule violation is involved.

Det365 believes gaming is a form of entertainment, not a source of income. We are committed to the mental and financial well-being of all our users.

• Users can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion — you can lock your own account for a set period of time.
• Age verification is mandatory to prevent access by anyone under 18.
• If you show signs of addictive behaviour, our support team is here to help.

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

Det365 takes the protection of your personal information very seriously. We never sell your data to third parties. For full details on how we use your information, please see our Privacy PolicyAvailable on.

• All personal data is protected with SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Information is not shared with third parties except where required by law.
• Users may request to view or correct their personal information.

For any dispute or complaint, please follow the process below:

• Step One: Contact us via live chat or email and we'll look into it. Most issues are resolved within 24 hours.
• Step Two: If your issue is not resolved via live chat, submit a formal complaint by email. A response will be provided within 72 hours.
• Step 3: If a satisfactory resolution is not reached, a complaint may be filed with the platform's licensing authority.

In the event of a dispute regarding a game outcome, the server record shall be considered the final and definitive proof. det365's decision is final and binding.

Det365 reserves the right to modify, amend, or update these Terms and Conditions at any time. When changes are made:

• Notice will be sent to your registered email at least 7 days before any changes take effect.
• The updated version will be published on the site's homepage and on this page.
• For significant changes, acknowledgement will be required at the time of login.

Continued use of the platform after any changes constitutes acceptance of the updated terms. These Terms & Conditions were last updated in January 2026.